Please read these terms carefully before using our platform. By creating an account and using pg138 services, you agree to be bound by these terms.
In these Terms and Conditions, unless the context requires otherwise, the following terms shall have the meanings ascribed to them below:
By accessing, registering, or using the pg138 platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. These Terms constitute a legally binding agreement between you and pg138. If you do not agree with any provision of these Terms, you must immediately cease using our Services and refrain from creating an account.
We reserve the right to modify, amend, or update these Terms at any time without prior notice. Any changes will become effective immediately upon publication on the Website. It is your responsibility to review these Terms periodically to stay informed of any updates. Your continued use of pg138 Services after modifications have been posted constitutes your acceptance of the revised Terms.
You must be at least twenty-one (21) years of age to create an account and use pg138 Services. We strictly enforce age verification procedures and reserve the right to request government-issued identification documents (including but not limited to KTP, Indonesian national identity card, passport, or driver's license) at any time to verify your age and identity. Accounts belonging to individuals under 21 years of age will be immediately terminated, and all funds will be forfeited.
Our Services are intended for residents of Indonesia. By registering, you represent and warrant that you are legally permitted to participate in online gaming activities under the laws of your jurisdiction. You are solely responsible for determining whether your use of pg138 Services complies with applicable local, regional, or national laws. We do not accept Players from jurisdictions where online gaming is prohibited by law.
To register an account with pg138, you must provide accurate, current, and complete information including your full legal name, date of birth, residential address in Indonesia, valid email address, and mobile phone number. You agree to update your account information promptly if any details change. Providing false, misleading, or fraudulent information may result in immediate account suspension or termination and forfeiture of funds.
Each Player is permitted to maintain only one (1) account with pg138. Creating multiple accounts (commonly known as "multi-accounting") is strictly prohibited and will result in closure of all duplicate accounts, cancellation of pending transactions, and forfeiture of balances. We employ sophisticated detection systems to identify multi-accounting attempts.
You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login information with any third party. All activities conducted through your account will be considered your responsibility, whether authorized by you or not. You agree to notify pg138 immediately if you suspect unauthorized access to your account. We recommend using strong, unique passwords and enabling any available security features.
pg138 strictly prohibits underage gambling. We may request verification documents at any stage of your relationship with us, including at registration, upon first withdrawal, or during routine compliance reviews. Failure to provide requested documents within 72 hours may result in account suspension until verification is completed.
pg138 accepts deposits via major Indonesian banking channels including Bank Central Asia (BCA), Bank Rakyat Indonesia (BRI), Bank Negara Indonesia (BNI), Bank Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, Bank Permata, and Bank Syariah Indonesia (BSI). We also accept deposits through popular Indonesian e-wallet services including OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are processed in Indonesian Rupiah (IDR).
Minimum deposit amounts vary by payment method, typically ranging from Rp 25.000 to Rp 100.000. Maximum deposit limits are set per transaction and per day based on your account tier and payment method. Most deposits are processed instantly and credited to your account within seconds to minutes. If a deposit does not appear in your account within the stated processing time, contact our customer support team immediately with your transaction reference number.
All deposits must originate from a bank account or e-wallet registered in your own legal name. We do not accept third-party deposits. Deposits from accounts belonging to other individuals, joint accounts not held in your name, corporate accounts, or anonymous payment methods will be rejected and returned. We reserve the right to request proof of deposit source, including bank statements or screenshots showing the originating account holder's name.
We encourage responsible gaming practices. Players may set voluntary deposit limits (daily, weekly, or monthly) through their account settings or by contacting customer support. Once set, deposit limits take effect immediately and can be decreased at any time. Increases to deposit limits require a 24-hour cooling-off period before taking effect. Please review our Responsible Gaming page for comprehensive tools and resources.
You may request a withdrawal once your account has been fully verified through our KYC (Know Your Customer) process. First-time withdrawal requests require identity verification, including submission of a clear, government-issued photo identification document (KTP) showing your full name, date of birth, and photograph. Withdrawals must be made to a bank account or e-wallet registered in the same name as your pg138 account.
Standard withdrawal processing times are as follows: BCA, BRI, BNI, Mandiri (average 15 minutes to 2 hours during business hours 09:00-17:00 WIB); CIMB Niaga, OCBC NISP (average 30 minutes to 3 hours); Bank Danamon, Permata (average 1-4 hours); E-wallets OVO, DANA, GoPay (average 30 minutes to 2 hours). Off-peak hours (evenings, weekends, public holidays) may require 2-6 hours. All withdrawal requests undergo security verification to protect your account.
Minimum withdrawal amount is Rp 50.000. Maximum daily withdrawal limits depend on your VIP tier: Bronze tier members (standard) may withdraw up to Rp 50.000.000 per day; Silver tier up to Rp 100.000.000 per day; Gold tier up to Rp 200.000.000 per day. Withdrawal limits reset daily at 00:01 WIB. Requests exceeding your daily limit will be processed on subsequent days.
pg138 does not charge withdrawal fees for standard processing. However, your bank or e-wallet provider may impose their own transaction fees or currency conversion charges. We are not responsible for third-party fees levied by financial institutions. Expedited withdrawal requests (when available) may incur additional service fees as disclosed at the time of request.
If you have accepted a bonus, promotional credits, or free bets, your withdrawal may be subject to wagering requirements. You must complete the specified wagering conditions (turnover) before funds become eligible for withdrawal. Attempting to withdraw funds with incomplete wagering requirements will result in forfeiture of bonus amounts and any winnings derived from bonus play. See Section 6 (Bonuses and Promotions) for complete details.
To ensure account security and comply with financial regulations, all Players must complete identity verification before their first withdrawal. Please have your KTP (Indonesian national identity card) ready. Verification typically takes 2-24 hours. Once verified, subsequent withdrawals are processed much faster without additional documentation requirements.
All bonuses, promotions, free bets, cashback offers, and rewards provided by pg138 are subject to specific terms and conditions that will be clearly stated in the promotional materials. By accepting a bonus, you agree to comply with all applicable bonus terms, including wagering requirements, game restrictions, maximum bet limits, and validity periods.
Most bonuses carry wagering requirements (also called turnover or rollover requirements) that must be completed before funds become eligible for withdrawal. Wagering requirements are typically expressed as a multiple of the deposit plus bonus amount (e.g., 8x deposit + bonus). Different game types contribute different percentages toward wagering: slots contribute 100%, sports betting contributes 50%, live casino contributes 10%, and table games contribute 15%. The specific contribution percentages for each bonus will be stated in the promotional terms.
While any bonus is active on your account, you are subject to a maximum bet limit of Rp 50.000 per round, hand, or spin across all games. Placing bets exceeding this limit while a bonus is active is considered irregular play and may result in voiding of the bonus, cancellation of winnings derived from bonus play, and potential account restrictions.
pg138 reserves the right to withhold, cancel, or reclaim any bonus or winnings if we determine, in our sole discretion, that a Player has engaged in bonus abuse, advantage play, or exploitation of promotional offers. This includes but is not limited to: creating multiple accounts to claim bonuses repeatedly, coordinated betting patterns between multiple accounts, low-risk betting strategies designed solely to clear wagering requirements (e.g., betting on all possible outcomes), or any other activity deemed as gaming the system rather than genuine recreational play.
All bonuses have validity periods stated in the promotional terms, typically ranging from 7 to 30 days. If wagering requirements are not completed within the specified validity period, the bonus and any winnings derived from bonus play will expire and be removed from your account. We recommend reviewing the specific terms of each bonus offer before acceptance.
All Players must engage in fair and genuine recreational gaming. pg138 employs advanced monitoring systems to detect irregular betting patterns, collusion, arbitrage betting, syndicate play, or any other activity that may indicate fraudulent behavior or exploitation of our Services. We reserve the right to void bets, withhold winnings, and close accounts involved in unfair practices.
All sports bets are subject to our detailed sportsbook rules, which govern bet settlement, result determination, postponed or abandoned events, and dispute resolution. In the event of ambiguity or technical errors affecting odds or results, pg138's decision on bet settlement is final. We rely on official sources and recognized sports governing bodies for result verification.
In the event of obvious technical errors, manifest mistakes in odds display, system malfunctions, or incorrect game outcomes, pg138 reserves the right to void affected bets and restore account balances to their pre-bet state. We will endeavor to notify affected Players promptly. Examples of manifest errors include clearly incorrect odds that do not reflect market reality (e.g., decimal odds of 1000.00 displayed for a favorite expected to win).
pg138 reserves the right to suspend or terminate your account immediately and without prior notice if you breach any provision of these Terms, engage in fraudulent activity, provide false information, abuse bonuses, demonstrate irregular betting patterns, or engage in conduct we deem harmful to the integrity of our platform or other Players. Upon termination, any pending bonuses will be forfeited, and we may withhold withdrawals pending investigation.
Players may voluntarily close their accounts or implement self-exclusion periods at any time by contacting customer support. Self-exclusion options range from 24 hours to permanent closure. During self-exclusion, you will not be able to access your account, place bets, or deposit funds. We treat self-exclusion requests with high priority and implement them immediately. For more information on responsible gaming tools, please visit our Responsible Gaming page.
To the maximum extent permitted by applicable law, pg138, its operators, partners, affiliates, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services, including but not limited to loss of profits, data, or business opportunities. Our total liability to you for any claims arising from these Terms shall not exceed the total amount deposited into your account during the six (6) months preceding the event giving rise to liability.
We do not warrant that our Services will be uninterrupted, error-free, or completely secure. We are not liable for losses caused by internet connectivity issues, device malfunctions, software bugs, force majeure events, or any circumstances beyond our reasonable control. You acknowledge that online gaming carries inherent risks, including the possibility of financial loss, and you agree to use our Services at your own risk.
All content on the pg138 website, including but not limited to text, graphics, logos, images, software, and trademarks, is the exclusive property of pg138 or its licensors and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial entertainment purposes only. You may not reproduce, distribute, modify, reverse engineer, or create derivative works from any content on our platform without express written permission.
Your privacy is important to us. The collection, use, storage, and protection of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using pg138 Services, you consent to our data practices as described in the Privacy Policy. We employ industry-standard security measures, including SSL encryption, to protect your personal and financial data.
pg138 is committed to preventing money laundering and terrorist financing. We comply with applicable anti-money laundering regulations and maintain strict KYC (Know Your Customer) procedures. All Players must verify their identity before withdrawing funds. We reserve the right to request additional documentation, including proof of address (utility bills, bank statements) and source of funds verification, especially for large transactions. Suspicious activity will be reported to relevant authorities as required by law.
pg138 is dedicated to promoting responsible gaming and preventing problem gambling. We provide a comprehensive suite of responsible gaming tools including deposit limits, loss limits, session time limits, reality check reminders, self-assessment quizzes, and self-exclusion options. All services are restricted to individuals aged 21 and older. If you believe you may have a gambling problem, please contact our support team or visit our Responsible Gaming page for resources and assistance. We encourage all Players to gamble responsibly and within their financial means.
In the event of a dispute between you and pg138, we encourage you to first contact our customer support team to seek an amicable resolution. Most issues can be resolved quickly through direct communication. If an informal resolution cannot be reached, disputes shall be governed by the laws of the jurisdiction in which pg138 operates. Both parties agree to submit to the exclusive jurisdiction of the courts in that jurisdiction for resolution of any legal disputes.
If you have any questions, concerns, or require clarification regarding these Terms and Conditions, please contact our customer support team:
By using pg138 Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You confirm that you meet all eligibility requirements, including being at least 21 years of age and legally permitted to participate in online gaming activities in your jurisdiction. You understand that these Terms may be updated from time to time and that it is your responsibility to review them periodically.
All players must be 21 years or older. We strictly enforce age verification with KTP checks.
One account per person. Keep your credentials secure and notify us of any unauthorized access.
All deposits and withdrawals must be to/from accounts in your legal name. Third-party payments prohibited.
All bonuses have specific terms including wagering requirements. Review terms before accepting offers.
Irregular betting, multi-accounting, and bonus abuse will result in account termination and fund forfeiture.
Use our tools to set limits and maintain control. Gambling should always remain entertainment.
Our customer support team is available 24/7 to answer any questions you have about these Terms and Conditions or any aspect of your pg138 account.